Frequently asked questions

You'll find answers here:

How can I pay?

There are a number of ways you can make your payment. Read everything on this page.

How much is my outstanding debt?

In My Dossier you can see the amount you still have to pay and you can make payments via iDEAL and request a payment arrangement.

What if I can't pay?

That is very unfortunate, but we would like to help you find a solution! Read on this page how we are going to do that.

Additionally, you can contact the debt counselling department of your municipality, the credit bank or other organisation. See this page for more information about debt assistance.

This letter is not meant for me. What should I do?

A previous resident may still be registered at your address. Return a letter not intended for you unopened as soon as possible. Write ‘return to sender’ on the unopened envelope and put the envelope back in the mail. A stamp is not required. We also recommend that you contact the municipality. The municipality can conduct an investigation to find out the correct address of this person.

I do not agree with the claim or the amount because I have already paid. What can I do?

Have you paid to the CJIB? Then you should contact the CJIB.

Did you pay Groot en Evers? We would like to receive proof of your payment. It is important that the amount, account number, date of payment and payment reference are stated on it. Contact us.

How can I object to the execution of the writ of execution?

Read the explanation on the back of the writ of execution. Please make sure that you do this within the objection period. Once the term has expired, the claim becomes irrevocable and you can no longer do anything about it. The judge will deal with your objection and you will also have to pay costs (court fees). If you do not pay this (on time), your case will not be processed.

What is a service?

The writ of execution will be handed over to you by the bailiff. The law calls this handing over the ‘service’ of the writ of execution. In the service, an order is made to pay within the stipulated period.

How much costs can bailiffs actually charge?

If there is a judgment, decision or writ of execution that must be executed by the bailiff, fixed statutory rates also apply. These are not collection costs but execution costs and these are determined by the government on the basis of the cost price. The rates that the debtor owes for the official acts of the judicial officer are stated in the Decree on Rates of Official Acts of Court Bailiffs (Besluit Tarieven Ambtshandelingen Gerechtsdeurwaarders BTAG). These rates are determined annually by the Ministry of Justice and Security.

How high are the recovery costs for fines

Different collection costs apply for traffic and criminal fines. The collection costs are independent of any previously imposed increases due to late payment.

  • Mulder (WAHV cases): €45.28;
  • Strabis / Public Prosecution Service / EGS (fines): € 80.41;
  • Compensation measures: € 145.34;
  • Confiscation measures: € 145.34.
What are enforcement measures?

There are various measures such as garnishing of wages, seizure of movable property or seizure of a house.

All frequently asked questions